Refund policy

Returns & Refund Policy - GTB Mail Club

Last Updated: May 28, 2026

Thank you for being part of the GTB Mail Club. We want every mailing to arrive in beautiful condition and to be a blessing to you. This policy explains how we handle returns, damaged or lost items, and refunds. It works alongside our Terms of Service.

Nature of Our Product The GTB Mail Club is a monthly subscription that delivers curated physical items — such as cards, prints, and letters — by mail. Because these are personalized, printed paper goods, we are generally unable to accept physical returns once a mailing has been sent. If something is wrong with your order, please reach out and we will make it right using the steps below.

Damaged or Defective Mailings If your mailing arrives damaged or with a printing defect, please email us at hello@gtbmailclub.com within 14 days of delivery and include a photo of the damaged item along with your name and the email associated with your subscription. We will send a replacement of the affected item(s) when available, or provide store credit if a replacement is no longer in stock. You do not need to return the damaged item.

Lost or Undelivered Mailings If your mailing does not arrive within a reasonable time after it has shipped, please contact us at hello@gtbmailclub.com within 30 days of the expected delivery date so we can help. As noted in our Terms of Service, we are not responsible for delays caused by postal services or for mail sent to an incorrect or outdated address provided by the subscriber. Please keep your shipping address current in your account portal. Mail returned to us or lost due to an incorrect address may be reshipped at the subscriber's expense.

Subscription Charges and Cancellations You may cancel your subscription at any time through your account portal. To avoid being charged for the next mailing, please cancel before your next scheduled billing date.

• Monthly subscriptions: Once a monthly charge has been processed and that month's mailing has been prepared or shipped, the charge for that month is non-refundable. If you were charged but your mailing has not yet shipped, contact us promptly at hello@gtbmailclub.com and we will do our best to cancel the charge or issue a refund.
• Annual subscriptions: Annual subscriptions are non-refundable. When you purchase an annual subscription, you commit to the full 12-month term in exchange for the discounted annual rate, and payment for that term cannot be refunded once it has been processed. You may cancel at any time to stop your annual subscription from automatically renewing for the following year; cancellation prevents future renewals but does not refund the current term. You will continue to receive your remaining mailings through the end of the term you have paid for.

Missed Cancellations If you intended to cancel but were charged for an upcoming mailing, please contact us right away. If the mailing has not yet shipped, we will gladly cancel it and refund the charge. Once a mailing has shipped, that month is non-refundable.

How to Request a Refund or Replacement Email us at hello@gtbmailclub.com with your name, the email associated with your subscription, and a description of the issue (including a photo for damaged items). Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

Questions If you have any questions about this policy, please contact us at hello@gtbmailclub.com. We are a small, faith-based business and will always do our best to treat you with kindness and fairness.